Q. When will my order ship?
A. Most everything is made when you order, so you should
expect about a two week turn around time. The exception would if
you ordered a "close out" item or a "quick shop" item -
those items are already made and will ship within a couple of
days.
Q. What about holiday and Christmas orders?
A. Last day for web orders is December 10th. Last day
for "quick shop" web orders is December 15th.
Q. Do the herbs smell?
A. Unfortunately, no. I wish they did but they are sealed
under a layer of clear resin so no yummy smells.
Q. I love the pale pink color but I do NOT need poppy seeds
for fertility. Can you put a different herb in the pale pink?
A. Yes! I can do any herb in any color. Just let me know what
you'd like.
Q. I need a gift, can you ship directly to the recipient? Do
you gift wrap?
A. Yes! I love sending gifts. I will package it up real cute
and include a card. You just need to let me know that it's a
gift so that I don't include the receipt and let me know what
you want the card to say. You can put that info in the "notes"
section when you are placing your order.
Q. I need a gift ASAP! Can you rush an order?
A. I can usually get something out pretty quickly if you
order something I have in stock. So, just e-mail with an idea of
what you'd like and I can let you know some options, you pick
one, and I'll send you an invoice and get your gift in the
mail!!
Q. Can I order a specific word or name on the silver discs?
A. Yes! Just put that info in the notes when you are placing
your order. There is no extra charge for custom words or names.
Q. Could you include my child's or dog's hair in a resin
charm, necklace, or ring?
A. Yes! I do this all the time. You just need to mail me the
lock of hair and let me know what color you'd like, if you want
an herb, etc. I have also made memorial pieces for pet owners.
If you have a lock of hair or ashes you can send that to me and
we can make something really special for you to carry with you
to remember your pet.
Q. Do you do half sizes in rings?
A. Yes! Just let me know what size you need.
Q. Was that your ring on that chick from The Real World -
Austin?
A. Yes! A local shop hooked the cast up for some
promo shots, so the
big irregular ring
got a moment in the spotlight.
Q. Not that it would ever happen, but what about returns?
A. Please contact Metalsgirl if you have any questions about
your order. You will need a return code in order to send
anything back.
Custom orders cannot be returned (items with names, dates, etc.
or items with custom herb/color combinations).
Q. What about other stuff?
A. Just email me if you have any other questions!
laura@metalsgirl.com.
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